If you are having problems using any of our CDs the following information should help. If it doesn't please contact us.

Frequently Asked Questions

Q. Plug-in for Cantwell's Memorials of the Dead.
If you are having problems with the plug-in for the Memorials of the Dead by Brian J. Cantwell, released in December 2005, then you should download the following zip file. This file contains a new installer for the plug-in. Once the file is unzipped, run Setup.exe and follow the instructions to remove the plug-in. Then run Setup.exe again and follow the instructions to install it again. This should resolve any problems you are experiencing with incorrect reporting of hits when you carry out a search. Download BJC.Zip

Q. Network Protocols

LivePublish Personal Edition requires that your PC has installed the network protocol called TCP/IP and Dial-up Networking. These should already be installed if you use your PC to connect to the Internet using a modem and telephone connection. To install TCP/IP go to the Network icon in Control Panel. Then select 'add' and 'protocol'. TCP/IP is listed under Microsoft. To install Dial-up Networking go to Add/Remove Programs in Control Panel. Select Windows Setup, and then select 'Communications'. You should then check the box for Dial-up Networking and click OK. You will then be asked for your Windows disk to complete installation.

Q. Supported Web Browsers

LivePublish has been designed for recent versions of web browsers by Microsoft and Netscape. If you do not have Microsoft Internet Explorer 5.x or Netscape Navigator 4.x or higher, you may download a copy of Internet Explorer 5 from the CD you bought from us. Just copy the 'browser' folder on the CD to your hard drive. Then open this 'browser' folder on your hard drive and double click ‘ie5setup.exe’.

Q. Cookies

Your browser's "cookies" feature must be enabled. This is the normal setting for browsers. To find out how to be sure that cookies are enabled, please refer to your browser's Help Menu. LivePublish cannot be used without this feature enabled.

Q. AOL Users

Some older versions of AOL web broswers do not use the network protocol TCP/IP. See the section above on Network Protocols to resolve this issue

Q. Problems accessing or printing the maps on the 1851 Dublin City Census CD

Grafixview, the programme used to view the maps, has been known to conflict with certain versions of Internet Explorer. The quickest resolution to this problem is to load the individual map files with a graphics programme like Paint Shop Pro. You can get a free trial version of PSP at this this_link. The individual map files are stored as TIF or JPG files in the folder called 'Maps' which can be found on the CD in the 'edocs2' folder. Just open these files in PSP and zoom in, crop and print as desired.

Q. Problems with DSL and cable connections

Some users have reported problems using our Live Publish CDs when their Internet connection is via a DSL or cable connection. In every instance to date these conflicts are caused by the security settings on the PC or the DSL firewall. Security settings should be set to medium, and you may need to make sure the DSL firewall is set to allow you to access your CD-ROM drive.

Q. Problems with Internet Explorer version 6, Office XP and Windows XP

The new XP range of products released by Microsoft, including IE 6, interfere with the way our CDs interact with your PC. There are two things you will need to do to get around this problem. Firstly make sure you have the most recent Service Pack for Windows XP. To do this select Windows Update from Control Panel which will bring you to the Microsoft web site where you will find and can download this Service Pack. The second thing you need to do is download and install a patch we have developed. This patch is available by clicking here.

Q. Proxy Servers

When using LivePublish Personal Edition while connected to a network that accesses the Internet through a Proxy server, it is necessary to tell the browser on the local machine to bypass the proxy for local addresses. The steps to do this depend on the browser in question.

Microsoft Internet Explorer 5.x

· Select Internet Options from the Tools menu.

· Select The Connection Tab in the Internet Option Dialogue.

· Click on the LAN Setting Button.

· In the Proxy Server section of the Lan Setting dialogue, select the Checkbox entitled Bypass proxy server for local addresses.

· Click OK to close the Lan Setting dialogue.

· Click OK to close the Internet Options dialogue.Microsoft

Internet Explorer 4.x:

· Select Internet Options from the View menu.

· Select The Connection Tab in the Internet Option Dialogue.

· Click on the Advanced button under Proxy server.

· Type 127.0.0.1 in the Exceptions edit box.

· Click OK to close the Proxy Setting dialogue.

· Click OK to close the Internet Options dialogue.

Netscape Browsers, all versions:

· Select Preferences from The Edit menu.

· Expand the Advanced node.

· Click on Proxies.

· Choose the Manual Proxy Configuration radio button and click on the View button.

· Type 127.0.0.1 in the Exceptions edit box.

· Click OK to close the Manual Proxy Configuration dialogue.

· Click OK to close the Preferences dialogue.

If you are still experiencing problems you can get technical support on this product by doing one of the following: e-mail: support@eneclann.ie Tel: +353 1 6710338