XP Technical Support

The following information is designed for users who have experienced problems using our Live Publish CD-ROMs (Index of Wills, O'Brien Petition or 1851 Dublin City Census) with either Windows XP, Office XP or Internet Explorer version 6 or higher.

There are two tasks you may need to do to resolve this. If you are running the Windows XP operating system then you will need to download the most recent Service Pack for XP. To do this select Windows Update from Control Panel which will bring you online to the Microsoft web site to download this patch. However, if you are running Office XP or Internet Explorer version 6 on an earlier operating system, you will need to make sure you have the most recent Service Pack for these programmes following the same method.

Your next task will be to download and install a patch we have developed to resolve errors in the Windows XP Registry. Before you download this patch it is advisable to make a backup of your system settings. The only potential problem we have identified with installing this patch will arise if your copy of Internet Explorer is not kept on the C drive. Our patch assumes that your copy of IE is stored on the C drive.

If your copy of Internet Explorer is stored on your C: drive, then you should download the following file. Download_here. Save this file on your hard drive, then unzip this file on your hard drive, and then run the unzipped Registry file. It will merge some data to your Registry after which you may need to reboot your PC.

If you are still experiencing problems you can get technical support on this product by doing one of the following:
e-mail: support@eneclann.ie
Tel: +353 1 6710338